Contact
One address, and only the details the case needs
Write to support@vaultpilot.io for an evaluation, a documentation question, or support routing. Never send passwords, vault exports, databases, backups, private keys, access tokens, or unredacted screenshots.
Tell us what you need to prove
Describe your Windows Server environment, the workflows you want to test, the product version, and your decision criteria.
- Hardware, software and network requirements
- What the product covers, screen by screen
- Answers to the five questions evaluators ask first
Send a redacted symptom summary before any file
Give the version, the affected area, the impact, the timeline, and the exact redacted error. Vault data and authentication material are not routine attachments.
- Check the troubleshooting guide first
- How to redact screenshots, logs and error text
- Build a redacted support package with the Log Collector
Report vulnerabilities through responsible disclosure
Send a suspected vulnerability to support@vaultpilot.io as its own message, not inside a support request.
Read the responsible disclosure policy